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Mission Statement Utility Partners is a software and professional services firm headquartered in Tampa, Florida. Utility Partners is a privately held corporation whose principal staff has provided automated solutions and integration consulting to over 70 utilities since the early 1980s. The primary business focus has been in the areas of mobile workforce management, simple and complex work management, outage management, resource management, and energy management systems. Utility Partners currently employs over 120 technical and professional staff with over 100 people dedicated to software development, training and support. Utility Partners' products are designed for and used exclusively within the utility, energy management, and work order processing markets. Our products are designed for forward-thinking companies for use in today's changing environment. Utility Partners' product set includes mobile data systems, energy management systems, call center applications and work management applications. Utility Partners has relationships and alliances with other utility vendors including Oracle, SCT, ESRI, AT&T Wireless and many hardware and wireless network vendors. Utility Partners' staff consists of former gas, electric and water utility engineers, field operations personnel, 'Big Five' consultants, and experienced communications and data processing professionals. Utility Partners has specific experience and practical knowledge in fulfilling the needs of distribution operations. This experience has been available for over thirteen years in the United States, Canada and Europe. Utility Partners provides development, implementation and support activities through a centralized Help Desk located in Tampa, Florida, which is available on 24 x 7 dial-in basis or via Internet access.
The wealth of expertise in each of the specialties described below, coupled with the extensive management qualifications of the staff, has enabled Utility Partners to provide high quality products and services to the mobile data industry for 15 years. In 1985, the principals of Utility Partners architected their initial utility mobile computing solution with their first company, TTI Technologies. With the renaming of the company to Utility Partners in 1994, developers had the advantage of newer technologies and the opportunity to create a completely redesigned product. The Field Order Service System (FOS) was developed and was one of the first to introduce automation to the manual processes embedded in utility field service operations. Over the years, Utility Partners has been proactive in building succeeding generations of products based on open systems architecture and new technologies. The utility engineering and technical data processing professionals at Utility Partners have succeeded in helping utilities improve their processes and apply proven and justifiable technology solutions to field operations, including our latest generation of field software, MobileUP. In addition, we have developed a suite of energy management products called GasConnect, which was designed to manage every unit of gas through the various stages and activities of load forecasting, purchasing, nominating, scheduling, balancing and billing. Significant ongoing investment enables Utility Partners to develop new and better solutions for its customers and ensures that products are built for today’s market and beyond. The combination of customer-focused requirements and investment dollars has resulted in a strong suite of the Work Resource Planning solution . The introduction of MobileUP brought the Utility Partners' mobile solution into a newly-refined computing environment. Built on open systems standards, its modular structure enables easy integration of components with other systems. The user interface has evolved to make use of GUI technology by utilizing the Microsoft Windows standard. Relational database technology from Oracle has been implemented to enhance the product's ease of use and flexibility in data storage and retrieval capabilities. Utility Partners' current product offerings were developed to take advantage of the benefits of client/server and object-oriented benefits such as re-use, modularity, extensibility, and portability. Offered in addition to MobileUP are PlanUP and WorkUP. PlanUP delivers UP’s experience with resource management combined with an intelligent scheduling engine. WorkUP is a complete inspection, maintenance, and construction work management tool. When these products are integrated, they create a single solution from a single vendor. By utilizing the latest technology, UP is able to provide the user with the capability to customize their work. Utility Partners is committed to improving the way utilities do business in today's changing market. Deregulation is bringing about changes that are challenging utilities to think and operate in ways never thought of before. Utility Partners looks forward to assisting our clients through this time of change.
Mobile Workforce Management/Computer-Aided Dispatch The principal staff has implemented over 30 field service automation projects since 1985. Our real world experience gained through these solution implementations, partnered with a multitude of mobile terminal, client/server, database and communications vendors, is a key asset in serving our clients.
UP’s strategic direction has been to provide a complete solution for work and workforce management. WorkUP adds the ability to process work, from creation to closure, to the MobileUP product.
UP has proven experience in the gas transaction management process. We have directed and participated in gas management projects involving federal and state deregulation. Utility Partners' professionals have successfully developed a comprehensive gas transaction management solution called GasConnect that contains modules for Acquisitions, Billing, Nominations, Dispatch, Scheduling and Data Administration.
At the core of UP's mobile workforce management product has always been a tool to manage the availability of resources. This intelligent tool was designed to manage all employees, contractors, vehicles, and equipment modeling, tracking and availability, forecasting, and scheduling. Recent development has established these resource management capabilities separately from MobileUP in a product called PlanUP, which can serve as an independent resource management and scheduling tool. UP has, in addition, improved its field supervisor function to form a more robust resource management tool, available in the WorkUP product.
LAN, WAN and Wireless Data Communications As a result of the many data communications environments implemented with Utility Partners' products in the field and in the integration lab, UP has developed a robust communications gateway product and communications consulting expertise. UP technical staff is often requested to work with utility companies in the design and engineering of complex data communications systems and in the improvement of existing communication architectures. UP also has an in-house team of radio communications consultants that offer Wireless Systems Analysis, Business Case Analysis, and other custom services. Click here to learn more about our Wireless Data Analysis Services. Protocols supported by our gateway include:
Wireless Networks Wire-bound Networks
Utility Partners offers its clients expertise in system flexibility and custom design with its recently released product, FlexUP™. FlexUP™ is a flexible design engine that allows the user to create and manage user-defined templates for work type database definitions, on-screen presentation, facility database record definitions, and others as desired. This functionality allows your business to decide what information is both displayed in and collected from the field.
Utility Partners has implemented many systems integrations, involving CIS order entry applications, GIS facility and mapping systems, LAN-based and wireless networks, a wide variety of mobile hardware solutions, and energy management systems.
Utility Partners has proven experience in utility field process design and improvement. UP has directed and participated in numerous process improvement projects involving work management and customer information solutions. Utility Partners brings experience in the successful application of computer technology and improvement of operations processes to field service operations. UP can assist field service management to better plan, deploy, and control the delivery of high quality and cost effective service to customers.
Utility Partners is ready to supply both order entry and appointment setting modules to round out the work order processing suite. Our appointment setting module contains the intelligence required to suggest dates and times where orders have been previously scheduled to maximize both order processing efficiency and customer service.
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All information is ©2001 Utility Partners Inc. unless otherwise credited. All rights reserved. | www.utilitypartners.com
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