UPHelp provides a single point of contact for all issues of a technical nature. The agents at UPHelp are trained to record the information about your call, attempt to resolve the problem, and if necessary, route the problem to the appropriate personnel.

They will also track the status from initial contact through final resolution and record information gathered throughout the resolution process.

The benefits of using the help desk include:

• No confusion about who to contact about technical problems
• A centralized database of problems tracked from start to finish
• Efficient problem handling and redirection

In an effort to provide service on all levels, UPHelp is now online. Online services include the ability to enter tickets, change requests, and search help online.

Help Desk Ticket

System/Program Change Request